Winning Telesales Techniques Training Course

This course is for telesales and customer service personnel who deal with in and out-bound sales calls and make sales appointments on the phone.The course takes a look at the elements that make up successful telesales calls and then gives practical feedback to delegates how to improve their own techniques

Course length = 2 day(s) ~ covering:-

You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse your calls and give you individual feedback.

Communication Skills

• Improve rapport by adapting your behaviour accordingly
• Analyse non-verbal communication, in particular voice, projection and pace
• Secure visible results through open-closed questions and probing techniques for visible results
• Create impact using effective opening statements

The sales process

• Know the importance of planning and research
• Maintain focus and control when making outbound calls by introducing a coherent structure
• Close the call and capitalise on the sale by recognising buying signals
• Overcome objections by staying

Ways of closing the sale

• Direct question close
• Assumptive close
• Minor point close
• Alternative close
• The 'shut up' principleb

Course Fee = £895

Scheduled course dates

May 2010 June 2010 July 2010 August 2010 September 2010 October 2010 November 2010 December 2010 - 21 - 16 - 14 - 14