Handling Customers Professionally Training Course

This course is for individuals responsible for dealing with customers and developing business relationships. The course provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships.

Course length = 1 day(s) ~ covering:-

The importance of customer care

• Meet and exceed customers' service expectations
• The service complement: competence and care
• Build and maintain loyalty and goodwill

The key impression points

• Project a professional image
• Face-to-face, on the phone and e-mail

Handling more difficult situations effectively

• Customer service styles and their consequences
• The 8 A's: a failsafe remedy for complaints
• Say 'No' constructively
• Learn best practice for giving bad news

Course Fee = £499

Scheduled course dates

May 2010 June 2010 July 2010 August 2010 September 2010 October 2010 November 2010 December 2010 26 - - 5 - 11 - -