Managing Difficult People Training Course

This course is for managers who consider one or more members of their team to be difficult, and HR professionals who are looking to learn best practice in this area.

This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.

Course length = 2 day(s) ~ covering:-

Learn management strategy to get the best from those who:

• say they will do things but don't deliver
• disrupt the team's performance
• are ambitious but easily frustrated
• are often aggressive when dealing with yourself or others
• are overly cynical and destroy team morale
• desire promotion but aren't ready
• refuse to accept feedback and do not respond to standard performance management processes

• Understand what can trigger difficult behaviour
• Identify different types of personalities and plan strategies for dealing with individuals
• Be aware of communication barriers and learn how to handle emotion
• Achieve effective results through continual performance management
• Understand the legal issues surrounding performance management for difficult people.
• Be aware of ulterior motives for conflict
• Know when to involve HR
• Uncover inspirational approaches to managing difficult people and situations

This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.

Course Fee = £895

Scheduled course dates

May 2008 June 2008 July 2008 August 2008 September 2008 12 26 - 11 18