Customer Relationship Management Training Course

This course is for managers, supervisors and staff responsible for managing client service. This course provides an overview of this philosophy and the techniques and systems required to put it into practice.

Course length = 1 day(s) ~ covering:-

• Define customer relationship management to understand what it involves
• Improve the way your clients perceive the service they receive
• Handle complaints and problems using a model for service recovery
• Learn from the experts to benchmark your own organisation against the CRM leaders
• Highlight the moments of truth in service delivery, as they are perceived by clients
• Understand the role of information systems in CRM
• Empower and motivate customer service

Course Fee = £499

Scheduled course dates

May 2008 June 2008 July 2008 August 2008 September 2008 - 25 - - 1