Conflict Resolution Training Course

This course is for managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes. The course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations.

Course length = 1 day(s) ~ covering:-

Recognise and understand

• Learn the seven home truths of conflict
• Know the two primary reasons why conflict occurs
• Spot the red flags which indicate conflict is brewing
• Uncover the seven types of conflict and learn different strategies for dealing with them

Dissolve and resolve

• Work through the seven steps to co-operative resolution
• Learn the essential rules for open communication
• Discover proven ways to prevent conflict from escalating
• Separate the person from the problem – what this means and how to do it
• Mediate effectively in a conflict situation

Behaviours and barriers

• Break the automatic link between emotions and actions
• Use the power of influence to overcome obstacles
• Build trust and respect

Course Fee = £499

Scheduled course dates

May 2008 June 2008 July 2008 August 2008 September 2008 14 20 30 - 9