Communication Excellence Training Course

This course is for anyone who is responsible for building and managing influential relationships, particularly where polished communication and interpersonal skills really count. The course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Course length = 2 day(s) ~ covering:-

• Understand and apply the skills necessary for communication excellence
• Learn new communication styles and increase rapport
• Craft your role – know accountability and impact
• Create a relationship management strategy that works
• Realise the importance of planning and process
• Build your knowledge bandwidth
• Apply the art and science of influence: body language and listening
• Understand push-pull relationships
• Enhance your professional image and personal capital
• Identify different thinking styles to be more persuasive
• Understand fear and positive psychology
• Manage challenging relationships under pressure
• Use questioning techniques to uncover needs and identify issues
• Achieve the best outcomes whatever the proposal, situation or personality
• Undertake exercises in communication excellence including 'The Trust Index' and the 'Key Influencers' mapping exercise

Course Fee = £895

Scheduled course dates

May 2010 June 2010 July 2010 August 2010 September 2010 October 2010 November 2010 December 2010